For Enterprise — Scalable Observability
Enterprise-grade uptime for distributed systems. Monitor thousands of endpoints, enforce compliance at scale, and give your SRE team the visibility they need — without the noise.
Built for the Most Demanding Security Standards
Every SentinelPulse Enterprise deployment is SOC 2 Type II audited, ISO 27001 aligned, and ready for HIPAA, PCI DSS, and FedRAMP Moderate environments. Your data never leaves the region you specify.
Our infrastructure runs across three isolated availability zones in AWS us-east-1, eu-west-1, and ap-southeast-1, with customer data encrypted at rest using AES-256 and in transit via TLS 1.3. We support SSO via SAML 2.0 and SCIM 2.0 for automated user provisioning across Okta, Azure AD, and Ping Identity.
Role-based access control (RBAC) lets you define granular permissions — from read-only dashboard viewers to full incident-response admins. All actions are logged in an immutable audit trail retained for seven years, exportable on demand for internal and third-party audits.
POST /api/v1/compliance/audit-export
{
"scope": "all_users",
"period": "2024-01-01..2024-12-31",
"format": "json",
"signing_key_id": "sk-audit-9f3b2c1d"
}
SOC 2 Type II Certified
Independent BSI audits conducted annually. Full attestation reports available for your security team within 48 hours of request.
SSO & SCIM Provisioning
Integrate with Okta, Azure AD, or Ping Identity. Automated user lifecycle management with zero-touch onboarding and deprovisioning.
AES-256 Encryption at Rest
Customer data encrypted with customer-managed keys (CMK) via AWS KMS. TLS 1.3 enforced for all API and dashboard communications.
Immutable Audit Logs
Every configuration change, alert rule edit, and access event is recorded in a tamper-proof log retained for 7 years. Exportable in JSON or CSV.
SLA Guarantees That Back Your Business
We don't just monitor your infrastructure — we guarantee ours. SentinelPulse Enterprise SLAs include financial credits, escalation protocols, and dedicated runbooks for every incident tier.
Tier 1 — 99.99% Uptime: Covers all monitoring endpoints, alert delivery pipelines, and the SentinelPulse dashboard. If we miss the target in any calendar month, you receive a 100% service credit for that month's Enterprise plan cost. No caps, no fine print.
Tier 2 — 99.95% Alert Delivery: Every critical alert is delivered via at least two independent channels (PagerDuty, Slack, SMS, or email). If alert delivery falls below the SLA, credits are applied automatically within 24 hours — no forms, no tickets required.
Incident Escalation: Severity 1 incidents trigger an automatic bridge call within 5 minutes with a named technical account manager and an engineering lead. Post-incident reports are delivered within 48 hours with root cause analysis and remediation timeline.
Automatic Service Credits
Credits are calculated and applied to your account within 24 hours of any SLA breach. No manual claims. No waiting. Credits roll forward for up to 12 months.
Dedicated Runbooks
Your account includes custom-runbook integration. When SentinelPulse detects a failure, our system can trigger your internal runbook via webhook — automating response before a human even needs to answer.
A Support Team That Knows Your Stack
Every Enterprise customer is assigned a dedicated Technical Account Manager (TAM) and a named engineering escalation path. No ticket queues. No rotation. One team that owns your success.
Your Technical Account Manager: Your TAM — such as Marcus Chen or Priya Okonkwo — is a senior SRE with 8+ years of distributed systems experience. They conduct weekly check-ins, review your monitoring topology quarterly, and participate in your internal incident post-mortems when needed.
Advanced Team Management: SentinelPulse Enterprise supports unlimited team members with granular RBAC. Define custom roles like "On-Call Engineer," "Security Auditor," or "Executive Viewer." On-call rotations integrate natively with PagerDuty, VictorOps, and Opsgenie, with automatic handoff notifications and escalation policies.
Multi-Region Deployment: Deploy monitoring collectors in up to 12 global regions to minimize latency and ensure accurate geographic uptime reporting. Each region operates independently — if one goes dark, your monitoring continues uninterrupted from the others.
Named TAM
A dedicated Technical Account Manager available via Slack, phone, or video. Response within 30 minutes during business hours.
12 Global Regions
Deploy collectors in us-east-1, us-west-2, eu-west-1, eu-central-1, ap-southeast-1, ap-northeast-1, and more for sub-100ms check latency.
Unlimited Seats
No per-seat pricing. Add hundreds of engineers, executives, and auditors to your workspace with custom role-based access controls.
Custom RBAC Roles
Define roles like "On-Call Engineer," "Security Auditor," or "Executive Viewer" with precise permissions for dashboards, alert rules, and configuration.
On-Call Integration
Native two-way sync with PagerDuty, VictorOps, and Opsgenie. Automatic shift handoffs, escalation policies, and post-incident reporting.
Custom Report Builder
Generate executive-ready uptime reports, compliance summaries, and MTTR trend analyses. Schedule automatic delivery to stakeholders every Monday.
Ready to Scale Your Observability?
Join Meridian Health, NovaPay Financial, and Atlas Logistics — organizations that trust SentinelPulse Enterprise to monitor over 50,000 endpoints across their distributed infrastructure.
Our solutions team will reach out within 4 business hours. No commitment required — we'll tailor a monitoring topology to your architecture during the first call.